CASE STUDY
Aravind Furniture
Furniture operations involve multiple interdependent stages: managing customer information, multi-item orders, delivery commitments, production progress, outstanding balances, and long-term after-sales service.
THE CHALLENGE
Without an integrated core, operations risk fragmented records, misaligned handoffs, and loss of visibility. This platform was designed to eliminate operational disconnects and unify the entire lifecycle.
CORE MODULES
What I Created
Operations Dashboard
Sales & Order Workspace
Production Management
Client Management
Real-time executive overview tracking overall throughput, key metrics, active bottlenecks, and organizational performance.
Centralized engine for multi-item customer orders, custom quotes, timeline commitments, and agreement configurations.
Granular item-level manufacturing control, stage progression tracking, and workshop readiness verification.
Comprehensive client profiles consolidating communication history, past purchases, delivery addresses, and preferences.
Service Management
Payment Tracking
Reports & Insights
Post-delivery support ticketing, warranty logs, technician assignments, and field service history tracking.
Structured milestone invoicing, deposit ledger, balance collection schedules, and payment history reconciliation.
Operational analytics covering lead times, production efficiency, balance aging, and customer satisfaction metrics.
Activity History
Roles & Permissions
Master Data Administration
Complete system audit logs recording status transitions, team updates, and timestamped order milestones.
Granular role-based security ensuring operational staff interact only with tools pertinent to their responsibilities.
Centralized catalog rules, material configurations, service terms, and operational settings governance.
PROCESS PIPELINE
Connected Workflow
Production is tracked down to individual item levels, ensuring that final delivery depends directly on verified item readiness across all manufacturing stages.
STAGE 01
STAGE 02
STAGE 03
STAGE 04
Customer
Sales Order
Production
Quality / Readiness
Client profile creation & requirements capture.
Multi-item booking & milestone invoicing.
Item-level workshop manufacturing.
Inspection & dispatch qualification.
STAGE 05
STAGE 06
STAGE 07
Delivery
Customer Relationship
After-Sales Service
Logistics scheduling & site handoff.
Satisfaction check & payment closure.
Long-term maintenance & warranty support.
ROLE-BASED ARCHITECTURE
Each functional role receives a dedicated workspace aligned with daily operational tasks, while leadership retains end-to-end visibility.
Owner
Sales
Production
Full operational visibility across all departments, company-wide revenue reporting, system administration, and high-level metric tracking.
Customer lead management, custom order generation, balance schedules, deposit logging, and quote configuration.
Item queue, manufacturing stage updates, workshop capacity allocation, and dispatch readiness verification.
Client Management
Service Team
Account relationships, historical purchase records, communication logs, and customer preference profiles.
Post-delivery ticket assignment, warranty tracking, repair scheduling, and field service logging.
Customer records, sales orders, individual items, production jobs, payment ledger items, and service tickets are fully linked into a relational graph.
PHILOSOPHY
System Thinking
Information travels alongside the physical operational workflow. No stage operates in isolation, ensuring complete data consistency and eliminate manual re-entry.
INFRASTRUCTURE
Technology Stack
Next.js
React
PostgreSQL
Vercel
Role-Based Access
Workflow Systems
Full lifecycle leadership spanning detailed workflow design, technical system architecture, and permission modeling.
EXECUTION
Execution encompassed rigorous quality assurance, functional testing, production deployment, and complete operational documentation.